Privacy Policy

RelayDocs LLC (“RelayDocs”, “we”, “us”, or “our”) is committed to protecting the privacy and security of our customers, partners, and end users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, APIs, services, and communications tools including document delivery via mail, email, SMS, MMS, or other channels.

If you do not agree with this policy, please do not use our services.

1. Who We Are

RelayDocs LLC
Address: 1712 Pioneer Ave, Ste 500, Cheyenne, WY 82001, USA
Email: info@relaydocs.com

We are a secure delivery platform offering APIs and workflow automation for document communications across industries, including financial services, insurance, government, and healthcare.

2. What Information We Collect

We may collect the following categories of personal and business data:

Information You Provide:

• Contact details: Name, email, phone, address
• Account details: Login credentials, usage preferences
• Business information: Company name, industry, job title
• Uploaded files or documents submitted via our platform

Information We Collect Automatically:

• IP address, browser type, device information
• Usage data (e.g., pages visited, links clicked, delivery events)
• Delivery metadata (timestamp, status, fallback channel)

Information We Process on Your Behalf:

As a document delivery service, we may handle PII, PHI, or financial data on behalf of our clients. This data remains the property of our clients, and we act only as a data processor under contractual terms.

3. How We Use Your Information

We use your information to:

• Deliver documents securely via email, SMS, or print
• Authenticate access and manage API activity
• Improve platform functionality and user experience
• Respond to inquiries and provide customer support
• Send system updates, invoices, and service-related communications
• Meet legal, compliance, or contractual obligations

We do not sell your personal information.

4. Lawful Basis for Processing (GDPR)

We process your personal data based on:

• Performance of a contract: Providing you our services
• Legitimate interests: Improving our offerings and fraud prevention
• Legal obligations: Complying with regulatory requirements
• Consent: For marketing or optional features (you may withdraw at any time)

5. Data Retention

We retain personal and transactional data only as long as necessary for:

• Service delivery and auditing
• Legal or compliance requirements (e.g., IRS, HIPAA)
• Security, analytics, or account management

You may request deletion at any time unless retention is legally required.

6. Third-Party Sharing

We do not sell personal information. We only share data with trusted third parties when necessary to deliver our services, comply with legal obligations, or support platform functionality. These include:

• Authorized subprocessors for cloud hosting, email/SMS delivery, payment processing, and print-mail logistics
• Regulatory authorities, if required by law or court order
• Approved contractors or partners, under strict NDAs and data security agreements

All third parties are vetted and required to comply with our internal controls and security policies, including standards outlined in our ISO/IEC 27001:2022 certified Information Security Management System (ISMS).

A list of subprocessors is available upon request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Monitor website traffic and behavior
• Enable core platform features
• Personalize your experience

You may manage or disable cookies in your browser settings.

8. Your Rights

Depending on your location, you may have the following rights:

Under GDPR (EU Residents):

• Right to access, correct, or delete data
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with your data protection authority

Under CCPA (California Residents):

• Right to know what data we collect
• Right to delete your data
• Right to opt-out of data sharing/sale (we do not sell data)
• Right to non-discrimination

To exercise your rights, contact: info@relaydocs.com

9. Data Security

RelayDocs is committed to safeguarding your information using enterprise-grade security controls and internationally recognized standards.
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We are ISO/IEC 27001:2022 certified for our Information Security Management System (ISMS), ensuring that our processes, infrastructure, and controls meet the highest benchmarks for data protection and risk mitigation.

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To protect your information, we implement:

• Data in transit: Encrypted using TLS 1.2+
• Data at rest: Protected with AES-256 encryption
• Role-based access control (RBAC): Access limited to authorized personnel only
• Regular audits: Third-party audits and internal reviews to assess and improve security posture
• Secure infrastructure: Hosted on industry-leading platforms with multi-layer security
• Optional delivery safeguards: Verified address validation and delivery tracking for mail workflows

Our security program is continuously reviewed and updated to stay aligned with evolving threats, compliance requirements, and best practices in secure document delivery.

If you suspect any unauthorized access or data breach, please contact our security team immediately at info@relaydocs.com

10. Payment Information

If you make payments through our platform, your payment details (such as name, email, billing address, and payment method) are collected and processed securely via our third-party payment gateway. We do not store full credit card or bank information on our servers.

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Payment processors may retain your billing data per their own privacy policies. We only retain transaction metadata (e.g., payment ID, amount, invoice references) for invoicing, compliance, and customer support purposes.

11. Children’s Privacy

Our services are intended for business use and are not directed at children under 16. We do not knowingly collect personal data from children.

12. International Transfers

If you are accessing our platform from outside the United States, you acknowledge and agree that your information may be transferred to and processed in the U.S., subject to appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, practices, or service offerings. Material changes will be notified via email or platform alert. Continued use of our services indicates your agreement.

Last updated on: August 1st, 2025

14. Contact Us

For privacy inquiries, data access requests, or compliance documentation:

RelayDocs LLC
Address: 1712 Pioneer Ave, Ste 500, Cheyenne, WY 82001, USA
Email: info@relaydocs.com